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Video doubt removal

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Video doubt removal. As regards movable or immovable property, the law requires remote surveillance operators who receive an alarm signal to carry out an investigation before requesting the intervention of the police.

What is involved? The answers.

Identification of the alarm

A doubt removal is an operation by which a remote surveillance operator identifies the event that caused an alarm. 
When this event is clearly a criminal offence (theft, intrusion) or a danger (fire, escape), the alarm operator can call the police.

However, alarm systems can also be triggered unintentionally and lead to unnecessary interventions by the police or the national gendarmerie.
In order to limit unjustified calls for help, article L.613-6 of the Code of Internal Security and the circular INTD1502555C of 26 March 2015 specify the procedures for removing doubts by remote surveillance companies.

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Conditions for intervention by the Forces of Law and Order

Mandatory prior verification
Article L.613.6 of the French Internal Security Code.

Remote surveillance companies may not request the intervention of the police without having carried out a preliminary verification.  
This consists of a set of verifications, by these natural or legal persons, of the materiality and concordance of the indications of the commission of a criminal act.
If the remote surveillance operator does not identify the event that causes the alarm to be triggered, his call is considered unjustified. He will then incur a penalty of 450 euros (circular INTD1502555C of 26 March 2015).
It should be noted that this rule only applies to crimes or offences concerning movable or immovable property.
It does not apply to alert messages concerning people. The police can then be called in immediately.

Read also: Cannes Prestige Security Committee

Video verification: the intervention accelerator

Receiving an alarm, whether volumetric, thermal or other, is not enough to call the police or gendarmerie.
On the other hand, the presence of unequivocal images on the video surveillance systems is considered to be an acceptable way of removing doubt. 

Accelerating effect

If there are no images or if they do not reveal a “flagrant” crime, the video surveillance system operator is obliged to contact his client to verify the situation. If the client confirms an anomaly, the removal of doubt is valid in the sense of Article L.613-6.

Unreachable customer

If the customer cannot be reached or if he/she is unable to clear the doubt, the watchman must use other means to ensure that the event corresponds to criminal behaviour

Means considered acceptable by the Police

– Listening to the sounds that may be emitted in the place being monitored,
– Interaction of sounds,
– Concordance between different alarms,
– Sending a security agent to the location.

Removal of doubt agreed with the police

To increase efficiency, the Ministry of the Interior’s circular provides for the possibility of derogating from these rules. In certain areas and during certain periods, remote surveillance companies agree on the methods for removing doubt with the police and gendarmerie.

Specific sites

For example, on a specific site identified in advance: jewellery store, bank, metal storage company, supermarket, etc., the internal security forces intervene as soon as an alarm is triggered. 


It should be noted that Article L.613-6 does not apply to urban video protection systems implemented by a municipality or a public establishment for inter-municipal cooperation (EPCI). In this context, it is not necessary to raise doubts beforehand.

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Cannes Security Prestige Committee

Comité Cannes Sécurité Prestige

Cannes at the origin

Cannes is at the origin of the creation of the Cannes Prestige Security Committee. This was prompted by the Prefectural Authorities of the Alpes Maritimes following the robberies of luxury shops, in particular the Carlton in 2013.

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Luxury Committee

An association representing luxury in Cannes was then contacted with Cannes Prestige.
This association was officially given the organisation of the coordination of information between all the luxury shops in the city of Cannes. 
All this in permanent link with the National and Municipal Police of Cannes.

Read also Terrorism – Armed individual – Hostages

GOTO Protection consultant

GOTO Protection is particularly concerned with relations between businesses. Particularly in their needs for training and advice on procedures. But also to bring them up to speed with the regulatory and legal texts, to set up reflex cards and to acquire attitudes and behaviours during risky situations.

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National Police referent

Cannes Sécurité Prestige Association is in constant contact with the National Police referent of Cannes. 
He is in charge of receiving information in almost real time from shopkeepers who have been victims of theft or aggression.  
But also from shopkeepers who have strong suspicions about individuals who have frequented their shops.

Dissemination form

The National Police referent analyses the information received. Then, depending on their relevance, they send them by email as ULD (Urgent Local Dissemination). They include the information (photos, text, video excerpts) to be distributed to all the shopkeepers in Cannes. All the official actors of the Alpes Maritimes department are also recipients.

Cannes Security Prestige Committee
Urgent local distribution: Red ++ N° 2016/02/04
Cannes, 23rd February 2016.
The individual identified in the PJ has committed a major hotel skulduggery against a Cannes hotel.
He is of German nationality and of very good appearance.
It is not impossible that he will repeat his actions in the region.
Thank you for your cooperation, remain vigilant

This form of preventive communication, given its success, has quickly gone beyond the borders of the Alpes Maritimes. 

Committee model taken up 

The hexagon and its main cities where luxury is installed are recipients of the DLU (Diffusion Locale Urgente). The principle has seduced and rallied official partners such as the Monegasque, Italian and Swiss police forces, etc.
The Cannes Security Prestige Committee started by informing about what was happening in Cannes.
From now on, it also receives information about the presence of dangerous individuals, on or outside the national territory, likely to be in the city of Cannes.

The network currently includes nearly 200 Cannes businesses that have joined the committee, which is totally and solely dedicated to security issues.

Meeting of the CCSP at the Cannes Town Hall, reported by Nice Matin 2014 

CCSP meeting at the Palais des Festival reported by Nice Matin 2014

Meeting of the CCSP at the Cannes Police Station reported by Nice Matin 2015

Information from the Alpes Maritimes Prefecture 2015

Meeting of the CCSP taken over by Nice Matin 2017

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